FAQs

Are you able to do Name Jigsaw Puzzles in other colours?
All our Name Jigsaw Puzzles come in the standard colour-scheme, as shown in the photos. We have found the bold, contrasting, primary colours to be more interesting and attractive to small children, encouraging them to engage with the toy. (Please note: colour shades may differ slightly from those shown).

Can I have a double name on one jigsaw?
We are no longer able to put two names on one puzzle. However, you can still order each name as a separate jigsaw.

Can you make a Name Jigsaw Puzzle longer than 11 letters?
Unfortunately our machinery can only accommodate a certain length of wood, so 11 letters is our maximum.

I’ve lost a letter from my Name Jigsaw Puzzle, can you make a replacement piece?
Sorry, but as each and every one of our Name Puzzles is individually hand-cut, the amount of time and work involved to match the shape of the piece to make it fit an existing puzzle would not be at all economical. We hope you find your missing piece soon.

Can I buy from you in person?
If you would prefer to buy in person, you can visit us every Saturday and Sunday, Stall 119 at Covent Garden craft market, Jubilee Market Hall, 1 Tavistock Court, Covent Garden, London WC2E 8BD.
PLEASE NOTE DUE TO THE ONGOING COVID-19 PANDEMIC WE ARE NOT CURRENTLY OPENING OUR STALL AT COVENT GARDEN – WE HOPE TO BE BACK SOON!

I’m not very good with online ordering, can I order another way?
If you prefer you can order by post or collect from us in Worthing, West Sussex. Please call or email with the names/products you wish to order:
TELEPHONE > +44 (0)7518 386703 (temporary number)
EMAIL > [email protected]

DELIVERY & RETURNS INFO
Delivery charges are based on the sizes and weights of our products.
> We have set a flat-rate postage price on all UK orders, so order as much as you like! UK orders will be sent standard 1st or 2nd class depending on size/weight.
> For overseas customers please contact us via our contact form stating the names/items you wish to order + your delivery address so we can get back to you with a quote - please see our Overseas Shipping page for more info.

If you need your order delivered urgently or would like a tracked service, wherever you are, please email us at [email protected] and we will do our best to help.

If there is a problem with your item or it arrives damaged, please contact us as soon as you can: [email protected]
Please note that we may not be able to accept returns of personalised items in the event of customer error. Please double check the spellings of all names before you pay for your order.